Refund policy

Return & Exchange Policy for Gen Freek

Thank you for shopping at Gen Freek! We aim to ensure you are fully satisfied with your purchase. Please read our Return and Exchange Policy below:

Partial COD amount will not be refunded under any circumstances if the shipment is returned to origin (RTO) for any reason.
Once an order is placed, it cannot be canceled for any reason.

We do not have a money refund policy.
Our policy does not allow you to exchange the product you ordered for a different product.
We do not accept returns of items once sold.
We only offer a one-time exchange.
We do not offer refunds on items once sold.

We offer exchanges for size-related issues within 2 days of delivery.
Please contact our customer service team within 2 days of receiving your order if you wish to exchange due to a size issue.
If a customer wants to exchange for another product, they must pay:
- ₹50 shipping charge for one product.
- ₹100 shipping charge for more than one product.
For any exchange, the return courier charge will be borne by the customer.

Contact our customer service team within 2 days of delivery to request an exchange due to a size issue.
We will provide you with the return address for the exchange.
Securely pack the item and ship it back to us at your own cost.
Please include a note with your name, order number, and the size required for exchange.

The customer is responsible for:

Once we receive your order, it will be processed and delivered within 8–10 working days.

Upon receiving your returned item, we will inspect it to ensure it meets our exchange criteria.
Exchange requests are inspected and approved within 2 days.
If approved, we will process the exchange and ship the correct size.

Items must be:

Only such items are eligible for exchange.

We maintain a strict no-refund policy for all products. However, exceptions may be made in the following cases:

If a refund is approved, the amount will be credited back to the original payment method within 7–14 business days.

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return and replacement policy:

Returns are accepted only for:

The return request must be initiated within 24 hours of receiving the product.

If your return request is approved, the replacement process will begin within 2–3 business days.
Once the replacement is dispatched, it is expected to be delivered within 7–10 business days.

Delivery timelines may be affected by delays from transport companies, adverse weather conditions, or other unforeseen circumstances.
Gen Freek is not responsible for delays caused by external factors beyond our control.

We aim to make the return and replacement process as seamless as possible.